Purpose
This policy summarizes Serverbin, Inc.'s general approach to data access for customer engagements, managed operations, platform work, and AI-augmented workflows. Specific customer requirements are governed by the applicable written agreement.
Least-Privilege Access
Access to customer systems and data should be limited to authorized personnel, approved use cases, defined roles, and the minimum scope required to perform the assigned work.
Human Oversight
AI agents and digital workers should operate under defined human ownership, workflow boundaries, approval paths, monitoring, and escalation procedures appropriate to the sensitivity of the work.
Customer Data
Customer data should be used only to provide requested services, support agreed workflows, troubleshoot issues, maintain security, and fulfill contractual or legal obligations.
AI And Automation
Where AI tools are used, Serverbin seeks to apply practical controls around tool authorization, data minimization, output review, restricted use cases, and customer-specific restrictions.
Auditability
Engagements may include access logs, approval records, workflow traces, evidence capture, issue tracking, and reporting appropriate to the operating model and customer requirements.
Data Return And Deletion
Data return, deletion, retention, and archival obligations are handled according to applicable agreements, operational needs, legal obligations, and documented customer instructions.
Contact
Serverbin, Inc., 5830 Granite Pkwy #333, Plano, TX 75024-6771. Email: sebastian@serverbin.io.